Administrative Assistant – Domiciliary Care

Location: Tameside | Job Type: Part-Time | Salary: £12.45–£12.60 per hour
Reports To: Office Manager

Job Overview

We are looking for a proactive and organised Administrative Assistant to support the day-to-day operations of our domiciliary care service in Tameside. You will play a key role in ensuring that office tasks are carried out efficiently, care staff are supported, and client services run smoothly and in line with compliance standards.

Key Responsibilities:

• Provide administrative support to the care management team and field staff.
• Maintain and update client and carer records, schedules, and documentation.
• Answer incoming calls and emails, dealing with enquiries professionally and promptly.
• Assist with the preparation and coordination of care rotas.
• Support recruitment processes including arranging interviews and collecting documentation.
• Maintain staff compliance records including DBS checks, training, and certifications.
• Prepare documents, reports, letters, and invoices when required.
• Liaise with clients, carers, families, and health professionals.
• Ensure the confidentiality of all information in line with GDPR regulations.

Key Responsibilities:

• Previous experience in an administrative role, ideally within health or social care.
• Excellent communication and organisational skills.
• Strong IT skills, particularly in Microsoft Office (Word, Excel, Outlook).
• Ability to manage workload effectively and work under pressure.
• A team player with a flexible and helpful attitude.
• Familiarity with CQC standards and care coordination is an advantage.

Desirable:

• Experience using care planning or scheduling software (e.g. CarePlanner, CM2000).
• NVQ Level 2 or 3 in Business Administration or Health & Social Care.
• Knowledge of domiciliary care and safeguarding protocols.

Benefits:

• Competitive hourly rate.
• Supportive team environment
• Ongoing training and development opportunities.
• Flexible part-time hours